What is your minimum order?
Our minimum order is £5 worth of goods before postage and packing. Postage is free for orders over £60 but £2.50 otherwise. We ensure goods are packaged well and are always sent out in pristine condition.

Do you have a retail shop?
We are an e-commerce/mail order business, and are not set up as a shop and therefore cannot facilitate visitors.

Where should I send cheque payments and order forms to?
7 Tavistock Road, Springfield, Essex CM1 6JL.

Do you have a brochure?
At the moment all goods can be viewed in our online shop. We have provided clear images and descriptions of our products to aid you in your choice. We hope to have a brochure printed soon.

Warning
Many of our products have, or are, small components. Please do not give them, or give cards made using them, to small children.

Internet shopping

How do I place an order?
When you enter the shopping cart you will have many goodies to choose from. You can log in or open an account to make shopping quicker on future visits as well as allowing us to keep you informed of new products available or workshops (this is optional). To order products couldn't be simpler - just click on the "add to cart" button after each product, and where indicated choose your colour preference or shape. Once you have finished making your selection proceed to the checkout and through the guided payment system. Secure debit/credit card processing is performed by Paypal.

When you have successfully placed an online order with us, you should receive two emails, one from Paypal stating you have paid and is a confirmation that your credit/debit card has been charged. You will also receive an email from us confirming that we have received your order. If you do not get these e-mails, you have either not submitted a valid e-mail address or your transaction was not successful through Paypal. Paypal allows you to keep an eye on your order and to remind you what you have ordered. If you have received both these emails, we have received your order.

I need my order urgently - what can I do?
Please contact us and we will do our utmost to accommodate your requirements. However, you will have to cover the additional delivery costs.

What if an item I have ordered is out of stock?
On the rare occasion goods are not in stock we will inform you of the delay and ask whether you wish us to send you the rest of the order.

How do I know your site is secure?
Our payment facility is very secure as we wouldn't risk losing customers or frauding them. When you enter your credit card number all that passes over the internet is a scrambled message which is only decrypted by our secret keys in our software. This system is the safest way to buy and as safe as passing your card over a shop counter.

What if I don't want to pay on line?
We are a mail order company as well as e-commerce so if you do not want to pay online and wish to make a postal order please print off the order form and complete. Send this with details of payment as outlined on the form. Orders sent through the post are deemed to be received on the day of receipt of the postal order. We advise you not to send credit/debit card details by email or cash through the post - if you choose to, this is at your own risk. We also have the facility to take credit/debit card orders over the phone.

Cheques
Orders sent through the post with a cheque are deemed to be received on the day the funds clear. Please make cheques payable to Crinkle Crafts. We can also take orders through fax but you need to contact us first either by telephone or email.